Scam help

Plain-English guides to the scams going around right now: how to spot them, and what to do if one got through.

Text message scams

Fake toll bills, missed deliveries, and “your account is locked” texts.

  • The fake package delivery text scam

    A text says your package can’t be delivered and asks you to update your address or pay a fee. Here’s how to spot the fake USPS, FedEx, and UPS texts.

  • The fake unpaid toll text scam

    Got a text saying you owe an unpaid toll? It’s probably a scam. How to spot fake E-ZPass, SunPass, and FasTrak texts, and what to do if you tapped the link.

Email and phishing scams

“Your account is locked” emails, fake invoices, and sign-in traps.

Phone and voice scams

Fake bank fraud calls, government imposters, and urgent money moves.

  • The fake bank “fraud department” call

    A caller from your bank’s “fraud department” says your account is at risk and you must move your money or read back a code. That’s always a scam. Here’s why.

Online shopping and fake websites

Fake stores, impossible discounts, and checkout pages that never ship.